Terms and Conditions

  1. DEFINITIONS
 In interpreting these Terms and Conditions of Use: 'PROVIDER' or 'Activity Provider' means any supplier of the activities offering their products and services on this Website; 'TERMS' and 'TERMS AND CONDITIONS' mean these Terms and Conditions of Use; 'CUSTOMERS' means any person who attempts to or has made a reservation at this website (also referred to as 'YOU', 'YOUR' and 'YOURSELF'); 'USERS' means any person who uses this website. (also referred to as 'YOU', 'YOUR' and 'YOURSELF'); 'WE', 'US', 'OUR', 'OURSELVES' and 'iHoppers' mean iHoppers S. L.; 'WEBSITE' means the internet site iHoppers.com provided by us, any reservation system or link used within it, and iHoppers-affiliated website for the purpose of customers making online reservations and purchases and to access information available on the site; the use of the singular includes the plural and the use of the plural includes the singular; and the headings are only for convenience and not for interpretation.
  1. ACCEPTANCE OF TERMS

2.1 The iHoppers.com website is managed by iHoppers S.L.. By accessing and using any part of this website, you as a user agree to be bound by these terms. If you do not agree to be bound by all of the following terms, please do not access and/ or use iHoppers.com or an iHoppers-affiliated website.

2.2 iHoppers may change these terms at any time by posting changes online. Please check these terms regularly. Your continued use of iHoppers.com or an iHoppers-affiliated website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should stop using this website. If there is any conflict between these terms and specific local terms appearing elsewhere on this website, then the latter shall prevail.

2.3 You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use iHoppers.com content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. Any other use of iHoppers.com content requires the prior written permission of iHoppers (if you're interested in becoming a iHoppers affiliate, please contact us for more information) 

2.4 You agree to use iHoppers.com and iHoppers-affiliated websites only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of iHoppers.com.

2.5 Your use of iHoppers.com or any iHoppers-affiliated sites is intended for personal, non-commercial use and/or to make legitimate requests to book the products or services offered. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by iHoppers.com.

2.6 You represent and warrant that you (a) have not previously been suspended by iHoppers or otherwise banned from the site; (b) are not a direct competitor of iHoppers; and (c) that you have full power and authority to enter into these Terms of Service and in doing so will not violate any other agreement to which you are a party.

2.7 We grant you permission to use the site subject to the restrictions in these Terms & Conditions. In accessing or using the site, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. iHoppers does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the site at your own risk.

  1. PRIVACY POLICY

3.1 We are committed to respecting the privacy of all our visitors. Your email address, password and date of birth are never visible to the general public. We will not pass on or sell any of your personal information to third parties, it is strictly used for the functionality of this Website and its reservation system.

3.2 We may collect, store and use information submitted by the users to process your reservation. This information may be used by us to communicate with you relating to your Website visits.

3.3 We do not store credit card information or have access to your credit card information. Payments made on this site are made through a partner payment gateway and credit card information is sent directly to the gateway partner.

3.4 We may use general information regarding Website usage to improve this Website and develop its features. This general information may also be made known to third parties. These statistics are solely for informative purposes and will not include information to identify an individual.

3.5 We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

3.6 By the very nature of the internet, information that is publicly visible on-line might appear in search engine results or be linked to by other Websites.

3.7 If you feel that your privacy is being abused in any way by us or by others whereby we could intervene or help, please contact us and we will use all commercially reasonable efforts to determine and correct the problem promptly.

  1. Cookies

Like most internet service providers, we use what is known as browser cookies to simplify the use of the Website and obtain information that can help us to improve the information and services made available through the Website. Cookies are small text files that your browser stores on your device (for example your computer). We use cookies to make the Website easy to use and to better tailor the Website and our products to your interests and needs. Cookies may also be used to help speed up your future activities and experience on the Website. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how people use our Website and to help us improve their structure and content. One of the cookies we use has already been set. This site does not work without cookies. By using the Website, you agree to the use of cookies for this purpose. You can decide for yourself if our Website's server is allowed to save cookies on your device or not. You can opt to change your web browser settings so that your browser does not allow cookies to be accepted or saved at any time. Alternatively, you can opt to be shown a warning message every time before you accept cookies or you can set your browser up in such a way that it only accepts cookies from certain websites. You can also delete cookies that have already been saved at any time. This can be done through the settings of your web browser, and by deleting all cookies. To find how to manage and delete cookies, please visit the UK Information Commissioner’s Office website (www.ico.gov.uk). However, if you decline cookies on the Website, some functions on the Website may be limited or unavailable. As a result, to make it easier to use the Website, we recommend that your browser settings accept cookies on the Website.

  1. PRICES, BEST PRICE GUARANTEE, AND INCLUSIONS/ EXCLUSIONS

5.1 Prices listed on iHoppers.com and iHoppers-affiliated websites are per person, unless otherwise specified. Prices are based on the local tariffs at the time of quoting converted at the prevailing foreign exchange rate as determined by iHoppers.

5.2 Details of our prices for the activity are displayed on our website. The price of any activity is the price displayed on our web site at the date and time of your reservation.

5.3 As we act only as agent for our Activity Providers, we and our Activity Providers reserve the right to change, amend or correct prices shown on our site at any time, prior to confirmation of reservation.

5.4 Unless otherwise specified, prices do not include any local taxes or use-fees, including customs, immigration, agricultural, international transportation tax, port charges, park fees, security, foreign departure and passenger-facility charges.

5.5 Prices include what’s specifically stated in the activity descriptions. Prices do not include passport and visa fees; baggage and personal insurance; tips/ gratuities to tour directors, drivers or local guides; any items of a personal nature; and any beverages or food not specifically mentioned as included on the activity/ product pages of iHoppers.com or iHoppers-affiliated websites 

  1. MAKING A RESERVATION AND PAYMENT

6.1 To book an activity you must follow the procedures set out on our web site.

6.2 On making a reservation, you shall pay a non-refundable deposit being a fixed percentage (varies with different suppliers) of the total value of your reservation. You will be responsible to the Activity Provider for payment of the balance of the cost of the product and/or services reserved by you together with the payment of charges for any additional products and/or services subsequently contracted for with the Activity Provider and, where applicable, payment of the Activity Provider's service charges and taxes pursuant to the terms and conditions of trade applied by such Activity Provider.

6.3 You confirm that all details you provide to us for the purpose of reservation of  the activity will be correct, that the credit, debit card or PayPal account which you use is your own and that there are sufficient funds or credit facilities to cover the cost incurred.

6.4 You must use a credit card, debit card or PayPal to guarantee a reservation. By making a reservation with your credit card, debit card or Paypal, you agree that in the event that you cancel your reservation in less time than specified in the cancelations terms from the specified time or date of arrival, or that you fail to arrive by the specified time and date, you authorise the Activity Provider to charge your credit, debit card or PayPal without further reference to you an amount as may be set out in the Activity Provider's terms and conditions that will not exceed the total price of the activity. Your non-arrival by the agreed time and date may result in the cancellation of your entire reservation.

6.5 In the unlikely event that a supplier denies your booking, your credit card, debit card or PayPal will be refunded fully. Refund will only be made to the same credit card, debit card or PayPal account used for making the respective booking. In the case of Pay Pal, you will need to have set up a verified PayPal account in order for refund to be transferred. Refund will only be made to the same credit card, debit card or PayPal account used for making the respective booking.

6.6 Please check your reservation details carefully to ensure that any related travel and/or other arrangements coincide with the dates you have reserved with the Activity Provider as we and the Activity Provider will not be liable for any costs incurred as a result of any mistakes by you.

6.7 Any amendments to your reservation must be notified to and agreed with the Activity Provider directly.

6.8 It shall be your responsibility to disclose to the Activity Provider any health, physical (including pregnancy) or mental condition to which you or a member of your party is subject to and of which the Activity Provider should be notified and which may require special facilities.

  1. CONFIRMATION OF RESERVATION

7.1 We will issue the email reservation confirmation on behalf of the Activity Provider for each reservation, but do not undertake to include charges for additional services or details of the service charge or taxes (if any) charged by the Activity Provider 

7.2 Your reservation confirmation will include details of the activity, your contact details and contact details of the activity supplier. The supplier will also receive the same. It is your responsibility to ensure you include valid and contactable contact details (including while you are travelling) in order for the  supplier to contact you if a problem arises or reschedule is required.

7.3 Please email us at reservation@iHoppers.com if you do not receive your email confirmation within 24 hours of making a booking.

7.4 We strongly recommend you check and confirm with the Activity Provider the precise terms and conditions upon receipt of the reservation confirmation. The reservation numbers included on the reservation confirmation and “iHoppers.com” should be quoted in all enquiries, cancellation or modification of the reservation.

  1. PRODUCT VALIDITY, MODIFICATION AND AMENDMENTS

8.1 All products, tours and services offered by iHoppers are valid as per the dates displayed at iHoppers.com or any iHoppers-affiliated website. iHoppers is not responsible or liable for any information that it does not directly provide.

8.2 All requests for modifications/amendments must be communicated directly with the respective Activity Provider with the contact details provided in your reservation confirmation.

8.3 Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. In this case, the Activity Provider will be contacting you directly.

(i) In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the deposit. Please request for your deposit refund by emailingreservation@iHoppers.com, your request must be supported by respective activity provider consent that it is the case.

(ii) Notwithstanding the above, when we are informed in advance by our agents, service providers and/or suppliers of a significant change to a booking and/or to a tour, product or event, we make every reasonable effort to notify the consumer, travel agent and/or distributor as appropriate, in order to amend or re-issue the booking where feasible.

  1. CANCELLATIONS

9.1 We do not accept responsibility for cancellations by you or by the Activity Provider regardless of the circumstances in which the cancellation is made.

9.2 We shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in accommodation or other travel services, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed between you and the Activity Provider.

9.3 You may cancel your booking no less than what is stated in the activity provider's Terms and Conditions which is at a minimum twenty-four hours but may be as long as 14 days. Please refer to the activity provider's Terms and Conditions as shown on the provider's activities and services, and on your booking confirmation. Please make any cancelation directly with the relevant Activity provider and inform us at reservation@iHoppers.com

9.4 Deposits are non refundable. The only exception is In the event where an activity is cancelled by the Activity Provider due to circumstances beyond the Activity Provider's control, including weather related issues, and all other alternative options to replace a cancelled service by the Activity Provider have been exhausted, your credit card, debit card or PayPal will be refunded in the amount of your booking deposit paid. Refund will only be made to the same credit card, debit card or PayPal account used for making the respective booking. In the case of Pay Pal, you will need to have set up a verified PayPal account in order for refund to be transferred. Refund will only be made to the same credit card, debit card or PayPal account used for making the respective booking. Alternatively, you can elect to be refunded in the form of voucher code, which can be used for any future booking on this website. This voucher code must be used within a year from the cancellation date. Please make any deposit refund request directly at reservation@iHoppers.com, your request must be supported by respective activity provider consent that it is the case.

9.5 Deposit is convertible into voucher code for future (valid for 12 months) for cancellation made prior to the time limit stated by Activity Provider. This is subject to the cancellation made in clause 8.3.

  1. ACTIVITY PROVIDERS

10.1 Activity Providers listed on iHoppers.com and iHoppers-affiliated websites have agreed to their own set of activity provider contract and terms and conditions.

  1. MISUSE AND TERMINATION

11.1 We reserve the right to modify or delete any contribution, or take action against any user account, at any time, for any reason.

11.2 In the case you violate these terms, we have the right to block, suspend or terminate your account and refuse you access and membership to this website without any further notice.

11.3 If you are aware of any possible misuse of this website or any other actions or content which might be in breach of these terms, please notify us.

  1. PURCHASES AND RESERVATIONS FOR PRODUCTS AND SERVICES

12.1 You agree to abide by the terms or conditions of purchase imposed by any Activity Provider with whom you select to deal, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this website.

  1. NO RESALE OF SERVICE

13.1 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service.

  1. DISCLAIMER AND LIMITATIONS OF LIABILITY

14.1 This website and material relating to information, products and services (or to third party information, products and services), is provided 'as is' and ‘as available’ basis, without any representation or endorsement made and without warranty of any kind whether express or implied by law, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy.

14.2 Although we check and recheck details about all the products and services we offer for accuracy, we do not warrant or represent that the functionalities contained in the material available on iHoppers.com or and iHoppers-affiliate websites will be uninterrupted or error free, that defects will be corrected, or that iHoppers.com or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

14.3 Under no circumstances will iHoppers.com, affiliates, service and activity providers, and/ or distributors be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever(whether such losses where foreseen, foreseeable, known or otherwise) arising from use, or loss of use, of data, or loss of business, or loss of profit, or loss of opportunity, or loss of goodwill or injury to reputation, or losses suffered by third parties, or any indirect, consequential, special or exemplary damages arising out of or in connection with the use of this iHoppers.com and iHoppers-affiliate websites, or reliance on its content, regardless of the form of action.

14.4 iHoppers and its agents and suppliers, in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual customers shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services including in the tours.

14.5 Further more, iHoppers and its agents, suppliers and Activity Provider accept no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restraints, act of war and/ or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.

14.6 No data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.

14.7 This website is not a substitute for independent professional advice and users should obtain any appropriate professional advice relevant to their particular circumstances.

14.8 The material on this website may include the views or recommendations of third parties, which do not necessarily reflect the views of iHoppers S.L., or indicate its commitment to a particular course of action. We assume no responsibility or liability arising in respect of any material.

14.9 If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable

14.10 We make all reasonable efforts to ensure that all credit card, debit card and PayPal transactions are secure. However, if unauthorized charges appear on your credit card or debit card statement for any card used on this website at any time during or after you make your reservation, conduct your transaction or disclose your card details on this website, we shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have 

14.11 We act only as a facilitator for the relevant supplier/ Activity Provider of any product or service on the reservation and we have no liability of any kind whatsoever to you or your party or dependents for any death, personal injury, loss, consequential loss or damage of any kind you or your party or your dependents may suffer unless caused by our own negligence. iHoppers, our servants, employees or agents are acting either as agents for the relevant supplier or as agent for you and your party. iHoppers, its agents and suppliers also accepts no responsibility or liability whatsoever for any government restraints, acts of war and terrorism, weather conditions, or for any misadventure or casualty or any other force majeur or causes beyond their control. Subject to the Terms and Conditions on this site, our liability shall be limited to up to the price paid for the reserved arrangements.

  1. PASSPORT, VISA AND INSURANCE

15.1 It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.

15.2 As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.

15.3 We strongly recommend that you purchase a comprehensive Travel Insurance Policy prior to departure. If you cancel your trip or significantly alter travel dates, many policies will reimburse the cost of cancellation fees and related expenses.

  1. LINKS AND ADVERTISEMENTS

16.1 Links on this website will lead to other websites which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. If you access these websites you do so at your own risk.

16.2 Products and services offered for sale or advertised, and other information found on this website, may be the products, services and information of third parties. Third party products and services are not provided by us. We provide an interactive environment in which users who are interested in sourcing products or services may find information about them on this website. If you purchase third party products and services, your legal relationship will be with the third party supplier and not with us. You must check with any third party supplier as to the terms of provision of such products and services and the costs and charges involved. We may receive fees or commissions from third parties for such products and services. We make no representations about the accuracy or suitability of the information provided on this website. The information is provided 'as is' without express or implied warranty. You use the information at your own risk and therefore agree to indemnify us against any security breaches or any other problems that arise from payments through third party sites. We do not control the legality, quality, safety or timeliness of any product or service that is purchased as a result of the use of information contained on this website.

16.3 We will not be liable or legally bound by any type of errors on the website or other promotional materials.

16.4 All photos, descriptive matter, specifications and advertising issued by us are issued or published for the sole purpose of giving an approximate idea of the activity(s) described in them and shall not form part of the Contract.

  1. INTELLECTUAL PROPERTY

17.1 By submitting material and content to this Website, you are acknowledging that you are fully entitled to do so and that the material is your own or you own the rights to use that material 

17.2 By submitting material and content to this Website, you are granting us a non-exclusive, royalty-free, non-terminable license right to copy, modify, show in public and create derivative works from that material in any form, anywhere. You will not be paid for granting us these rights. We do not claim ownership of any content you have uploaded.

17.3 All copyright, trademarks, and any other intellectual property rights in and relating to this Website, are licensed to or owned by us. As a user or member of this Website you agree not to copy, reuse or embed any information, whether belonging to us or owned by third parties affiliated to us, found on this Website without the written consent from us. You are not permitted to incorporate pages from this Website in framesets on your site without notifying visitors of your site that the ownership of the information lies with us.

17.4 We agree not to sell any content uploaded by you, without express prior permission from you.

  1. TRADEMARKS

18.1 'iHoppers' and 'iHoppers.com" are trademarks of iHoppers S.L.. You agree not to display or use in any manner any marks of iHoppers without iHoppers S.L.'s prior permission. Third party trademarks, service marks, logos and trade names appearing on the Website are the property of their respective owners.

  1. MISCELLANEOUS

19.1 The relationship between you and us is not one of agency or partnership and you will not be deemed to be our partner, employee, agent or representative by your use of this Website. We reserve the right to assign or subcontract any or all of its rights and obligations under this agreement. You may not assign, dispose of or transfer your rights to any third parties without the written consent from us.

19.2 You agree that by posting any information or submitting any data to this Website, you are of an age to understand these Terms and any implications these might hold for them 

  1. INDEMNITY

20.1 You agree to indemnify, defend and hold harmless iHoppers, its officers, directors, shareholders, affiliates, employees, consultants, agents, licensors, content providers, activity providers and suppliers from any and all claims, liability, damages, losses, expenses and/or costs (including but not limited to reasonable attorney's fees) arising from your failure to comply with these Terms, your negligent or wrongful conduct, your infringement or violation of any intellectual property or other right of a third party, member content provided by you or from your violation of any applicable law.

  1. RESTRICTION OF USE

21.1 You agree that you will not, and will not assist or enable others to:

(i) use the site to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user's use of the site;

(ii) use the site to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;

(iii) use the site in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;

(iv) use the site to promote bigotry or discrimination against protected classes;

(v) use the site to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;

(vi) use the site to submit or transmit pornography or illegal content;

(vii) use the site to solicit personal information from minors or to harm or threaten to cause harm to minors;

(viii) use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index the site or any site Content;

(ix) attempt to gain unauthorized access to the site, user accounts, computer systems or networks connected to the Site through hacking, password mining or any other means; use the Site or any Site Content to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, "Viruses"); use any device, software or routine that interferes with the proper working of the Site, or otherwise attempt to interfere with the proper working of the Site; make excessive traffic demands; use the Site to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, the site or site Content; remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Site, features that prevent or restrict the use or copying of Site Content, or features that enforce limitations on the use of the Site.

  1. VARIATION

22.1 We reserve the right to change the functionality of this Website. We may add, delete or stop offering content, functions and/or any other part of this Website at our own discretion at any time.

22.2 We may at any time revise these terms and conditions without notice. Please check regularly. The terms governing your use are based on what is in effect at your time of use. Continued use of this website after a change has been made is your acceptance of the change. These terms were last modified on the date specified at the end of this document.

  1. GENERAL

24.1 You may only use this site for lawful purposes and in accordance with these terms and conditions. The person making the reservation shall be deemed to have accepted the reservation conditions on behalf of all the persons named in the reservation. A binding contract exists between you and our Activity Provider when we send your reservation confirmation on the Activity Provider’s behalf to the person making the booking; the terms and conditions of the relevant suppliers will then apply.

24.2 If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.

24.3 None of our agents, employees or representatives has authority to alter, modify or waive any provisions of these terms and conditions.

24.4 We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.

24.5 If we waive any rights available to us under these terms and conditions on one occasion, this does not means that those rights will automatically be waived on any other occasion.

24.6 We do not represent or warrant that the information and terms and conditions available on this site are appropriate and/or available for use in other jurisdictions and access to the to the site's information and terms and conditions from jurisdictions where its contents are unlawful is prohibited.

  1. GOVERNING LAW

25.1 These terms and conditions shall be governed by and construed in accordance with the laws of the Canary Islands and Spain. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the Canary Islands and Spain.

  1. CONTACT

26.1 If you have any questions, please use our contact form or contact us at: iHoppers S.L., Calle El Lomo 24, 38400 Puerto de la Cruz, Santa Cruz de Tenerife, Spain.